Seamlessly generate tickets from emails, web forms, and social media platforms with automation technology. The system ensures every customer query is swiftly captured, categorized, and addressed, regardless of origin. By streamlining your support process from the first point of contact, we significantly enhance customer satisfaction and reduce response times. The software eliminates manual data entry, minimizes human error, and allows your team to focus on resolving issues rather than managing incoming requests.
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Odoo | Freshteam | Zoho People | BambooHR | PurelyHR |
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Workstation Tracking |
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eLearning Companies |
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Customizable Job Board |
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Automated Resume Parsing |
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Integrated Hidden Job Platforms |
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Talent Pool Management |
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Efficient Off-Boarding System |
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360 Degree Feedback |
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Revolutionize your ticket management with our highly customizable rule engine. The tool allows you to define specific criteria for ticket prioritization, routing, and handling, automating complex decision-making processes. By streamlining workflows and enhancing operational efficiency, critical issues are addressed promptly, and routine tasks are handled automatically. It adapts to unique business needs, continuously learning and improving which allows your support team to focus on high-value tasks and complex problem-solving, leading to faster resolutions and improved customer experiences.
Get StartedOptimize your team's productivity with our sophisticated round-robin ticket assignment system. It ensures a balanced workload by evenly distributing incoming support tickets among team members based on availability, expertise, and current workload. By promoting fair task distribution, it maintains consistent response times across all customer inquiries. The approach improves team morale by preventing burnout and enhances customer satisfaction through quicker, more efficient responses. The system adapts to changing team dynamics, ensuring optimal performance even during peak periods.
Get StartedThe robust SLA management feature allows you to set, track, and enforce Service Level Agreements tailored to your business priorities and customer needs. It provides real-time monitoring of performance metrics, it ensures your team consistently meets and exceeds customer expectations. The system sends timely alerts for approaching deadlines, facilitates escalation processes, and generates detailed reports for continuous improvement. With customizable SLA policies, you can differentiate service levels for various customer segments, ensuring premium support for your most valued clients.
Get StartedGet insights into your support operations with our easy-to-use time tracking feature. This tool lets agents quickly log in the time spent on each ticket, giving accurate records of their work on client issues. It helps with fair billing, ensuring your team gets paid for their efforts. It also provides important information about team productivity, task difficulty, and how resources are used, which helps make better decisions for improving processes. It works well with popular project management tools, giving you a complete view of how your team uses their time across different platforms.
Get Started
Help your customers and support agents with our smart knowledge base and find answers quickly on their own. It gets better over time by learning from user interactions. It provides instant access to a variety of solutions, common questions, and troubleshooting tips, which reduces support tickets and repeated queries. Using natural language processing, it understands user needs and offers personalized suggestions and clear instructions. For support agents, it serves as a useful tool by suggesting relevant articles to resolve issues, ensuring they give consistent and accurate answers.
Simplify your support process with our easy ticket merging feature. This effective tool lets you quickly combine related tickets into one complete thread, giving a full understanding of complex issues. By removing duplicates and gathering all important information, it leads to faster, more efficient solutions. The intelligent merging system suggests possible ticket links while still allowing agents complete control over the process. It boosts the customer experience by offering a smooth resolution path and also increases team productivity by lowering the number of separate issues to handle.
Stay in control of your support operations with our real-time Traffic Cop feature. The software monitors all updates and tickets, ensuring your team is always informed and can quickly address changing customer needs. It sends instant alerts for important changes, assigns tasks based on the type of update, and stops multiple agents from clashing over actions. With customizable notification settings and an easy-to-use dashboard, you can see your entire support system clearly, enabling proactive issue management and smooth team coordination, resulting in quicker resolutions and heightened customer satisfaction.
Without Talygen's Software
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With Talygen's Software
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Automatically track leave and clock in via mobile, geolocation, or biometrics.
Submit and approve leave requests with real-time attendance monitoring.
Track leave and attendance centrally with real-time reports and customizable schedules.
Break down complex inquiries into sub-tickets.
"Talygen's ticket splitting feature made complex issues easy to manage and improved our resolution times."
James Hall
Generate performance reports to track efficiency.
"The reporting system gives us valuable insights and helps improve team performance."
Sarah Martin
Support across email, chat, phone, and social media.
"Talygen helped us streamline customer communication across all platforms, improving response times."
Lucas Adams
Create tailored forms for support requests.
"The customizable forms capture all info upfront, saving time and improving accuracy."
Ethan Carter
Generate tickets from emails, forms, and social platforms.
"Automation reduced our workload, allowing us to focus on solving issues faster."
William Moore
Ticket management software is a powerful tool designed to streamline the process of tracking and resolving customer support requests. It enhances efficiency through balanced workload distribution, ensuring that team members can respond promptly to incoming tickets.
SLA management refers to the process of defining, monitoring, and enforcing Service Level Agreements (SLAs) that align with a business's priorities and operational requirements. It enables organizations to establish clear rules regarding response and resolution times for support tickets, ensuring that agents have specific deadlines and expectations to meet.
A rule engine in ticket management automates key processes by enabling users to establish custom rules based on specific criteria. This feature allows organizations to automate actions like updating ticket statuses, closing tickets, or adding notes, which enhances control over their ticket management workflows.
Activity Log offers a detailed account of all ticket-related actions, accessible via the "ticket history" option. This log includes updates and notifications for each ticket, documenting every step from ticket creation to assignment and resolution. It serves as a useful tool for managers and technicians to track progress and pinpoint any bottlenecks or delays that may arise in the repair ticket process.
